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ImageEvent Prints lets you order photo prints and photo products from your albums. ImageEvent is the seller; you pay by card (Stripe). After payment we send each line to the lab you chose (Prodigi, Lumaprints, or Gooten), and that lab makes and ships the print. Live sizes and prices: Prints. Full policy: Print policy.
How to order prints
Who can order You can order prints of your own photos. Guests and visitors can order only when they can already view the photo and the album allows print ordering (including Hidden albums shared by URL). Personal albums stay owner-only for guests. If prints are not offered on an album, visitors will not see an order path for those photos. To turn Prints on for every album at once, use Tools. Products and sizes What we sell today (exact sizes and which labs offer each size are always on the pricing page):
Choosing a print lab You pick a lab for each product. Prices and strengths differ by material. You may mix labs in one cart — you may get more than one package, and you pay each lab’s shipping (we do not discount lab shipping).
Fill, Fit, and reframing
Resolution (DPI) guide We estimate print sharpness from your photo pixels and the size you choose (and your crop when using Fill):
Cart, quantity, and shipping speed Open Cart to change quantity, remove a line, or edit a print. Choose a shipping speed before you pay:
Pricing, tax, and paying with card Retail prices on the site are what you pay for the product. Shipping and sales tax (where ImageEvent must collect it) are added at checkout from your shipping address. Payment is by card through Stripe; card data is handled by Stripe and is not stored by ImageEvent. After you pay, the order is submitted to the lab(s); production usually starts soon after. Change of mind: once the lab has started production, we cannot cancel for a change of mind. Contact us right away if you spot a problem before production begins — we will help when we still can. Shipping (United States) We ship to the United States only for now. Your full address at Stripe checkout is what we fulfill to. A mixed-lab cart may ship as separate packages; each shipment gets its own tracking when the lab provides it. We do not discount lab shipping. Sample rates: shipping calculator on the labs page — the cart quote still wins. Order confirmation and tracking After you pay, you get a confirmation with an order number and a link to follow status. We email you again when tracking is available. Open the confirmation / track link anytime to see lab status (queued, in production, shipped) and tracking when the lab has labeled the package. Keep that email — the link includes your order key. You can also open Print order history from Tools. Reprints and refunds Write to orders@imageevent.com with your order number. Include photos of damage when you can — that speeds up a reprint. We reprint or refund when:
Not covered:
Privacy and what labs receive To fulfill an order we share with the lab and its production partners: recipient name, address, email, phone if you provided one, and the photo file needed to make the print. We keep the order record, including what you paid and the lab cost. Labs download the image over a signed, time-limited URL for production only. Get help with a print order Email orders@imageevent.com with your order number for print-order issues. For account or album help, use the usual contact form or support@imageevent.com. Before you buy:
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