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Membership topics include package comparison, billing options, renewals, capacity planning, and account restoration guidance for long-term account continuity.
Account packages and how to upgrade Try ImageEvent with the Trial Package, then upgrade for higher capacity, larger uploads, and full media features. Packages are tiered for different storage and file-size needs:
To upgrade:
Frequently referenced topics:
Forms of payment Upgrades and renewals can be completed online with PayPal or major credit cards (processed through Stripe). You may also pay by check or money order using the printable form. You may send in a check/money order to be upgraded. Pay with a check or money order To be upgraded or renewed using a check or money order, please follow these 3 easy steps.
Pay with PayPal To be renewed/upgraded using paypal, you no longer need to send payment via email. Simply click on "Pay with PayPal". Once paid, your account will be instantly reflected with renewal/upgrade. You still can choose to send payment with paypal, please follow these steps.
When does the Trial Package Expire? The Trial Package expires at 21 days. We encourage you to purchase the premium package before then. We will send you a reminder email to upgrade your account before 21 days. At the end of 21 days, your account will be deactivated and your images and albums will be disabled. You will still have up to 2 weeks to still log in and upgrade your account until it is deleted. Maximum size image and file-types supported Upload size and format support depend on membership level:
Supported file types
Images JPEG, PNG, GIF, HEIC, WebP, TIFF, BMP, SVG, PSD - plus many more
JPEG/JPE/JPG, GIF, PNG, TIF/TIFF, HEIC/HEIF, WEBP, ART, AVS, BMP, CGM, DCM, DCX, DIB, DPX,
FAX, FIG, GPLT, ICO, JNG, MAT, MONO, MTV, OTB, P7, PALM, PCD, PCDS, PCL, PCX, PGM, PICON,
PICT, PIX, PNM, PSD, PWP, RLA, RLE, SCT, SFW, SGI, SVG, TGA, WBMP, WPG, XBM
RAW Canon, Nikon, Sony, Fuji, Panasonic, DNG, and other camera RAW
Canon (CRW, CR2, CR3), Nikon (NEF), Minolta (MRW), Olympus (ORF), FujiFilm (RAF),
Sony (ARW, SRF), Panasonic (RW2), Pentax (PEF), Leica (RAW, DNG), Digital Negative (DNG),
other RAW file formats
Video MP4, WebM, MOV, AVI, WMV, MKV, M4V, MPEG - and more
Microsoft Media (AVI, WMV, WM, ASF), Real Video (RM, RAM), Apple QuickTime (MOV, QT),
MPEG-1 / MPEG-2 / MPEG-4 (MPG, MPEG, MPE, M1V, MP1, MPEG2, M2V, MP2, MPEG4, M4V),
3GP (3GPP, 3GP, 3GPP2, 3G2), DivX (DVX, DIV, DIVX), AVCHD (MTS, M2TS, M2T),
Matroska (MKV), WebM, MOD, TOD
Office Formats Word, Excel, PowerPoint, PDF, HTML, OpenDocument, and more
Word (DOC, DOCX, DOT), Excel (XLS, XLSX, XLT),
PowerPoint / Slide Shows (PPT, PPTX, PPS, PPSX, POT),
Portable Document Format (PDF),
Rich Text Format (RTF), Open Office (ODT, ODS, ODP),
Lotus Spreadsheet (123, WK1, WK2), Novell WordPerfect (WP, WPD),
HTML
Preferential customer support Most support requests are done through our online form. All requests are taken in the order received, however premium memberships are given the highest priority and will be answered first. Our Customer Support tries to get all requests back to you within 24 hours. Membership promotions and account credits Membership promotions and account credits may vary by package and billing period. When available, details are sent by email at the time of purchase or renewal and are also reflected in your account and billing information. How do I cancel my account If you choose to cancel your membership, email support and we will cancel the account within about 48 hours. Your account and albums including its' images will be removed-- so please backup your images before you submit your cancellation. We will send you a confirmation email when the account is removed. Change name, password, and email address To change your name, password, and/or email, do the following steps:
Finding username and password When you join ImageEvent, you will create your username and password that you will use to access ImageEvent. Moments after you signup, you'll receive an email message containing your username and password as a reminder. Please save this email in case you forget your password. Just in case you forget your username or password (or both of them), you can retrieve it. You can retrieve it with your username or email address. Your username and password will be immediately sent to the email address that is in your account. When you are not logged in, you can still view your albums, but you won't be able to use all of ImageEvent's features such as creating and uploading images. Can I purchase more storage? Yes you can. You may purchase an additional 1,500 images can be purchased at $24.95-- It's a one-time charge. That means, once you pay once for additional images, you'll never have to pay for the additional storage when you renew. Changing Header & Footer (Power Premium only) This feature is available to Power Premium accounts only. Use the Header/Footer editor to replace the ImageEvent logo and links with your own custom header and footer HTML. If you already have generated HTML, click the "HTML" option in the editor and paste your code directly. Header setup:
Can you restore a removed account? There is a good possibility that we can restore your account. We have multiple offline backups where we may have your account fully intact. We may charge a restoral fee if you choose to have it restored. If you like it restored, please do contact the support team and we can look into it further. |